We regularly hear from customers that they do not receive order confirmations or an answer from us by email. This has to do with the fact that our .com email addresses are often blocked by spam filters. If you are waiting for an answer, please first check your spam folder.
As of March 5, Paypal has changed its Cost Refund Policy: when we (partially) refund a Paypal payment, we will deduct the initial Paypal fee as Paypal will not refund it to us either.
Transit times and shipping costs:
Our standard shipping method for shipments outside the European Union is with PostNL. Due to the Covid-19 pandemic, there are major delays in deliveries by PostNL (especially to the USA).
If a fast delivery time is required, we will ship with UPS. However, UPS shipping costs can only be calculated after we have packed the order (costs are based on package weight and dimensions)
Should the UPS shipping costs exceed the PostNL costs calculated by our system, we will send you a payment request for the difference.
Excl. Tax: €2.25 Incl. Tax: €2.72
Excl. Tax: €39.50 Incl. Tax: €47.80
Excl. Tax: €14.50 Incl. Tax: €17.55
Excl. Tax: €35.85 Incl. Tax: €43.38
Excl. Tax: €18.35 Incl. Tax: €22.20
Excl. Tax: €32.00 Incl. Tax: €38.72
Excl. Tax: €56.25 Incl. Tax: €68.06
Excl. Tax: €14.90 Incl. Tax: €18.03