Our delivery times can currently be longer than you are used to from us.
This is caused by longer delivery times from our suppliers as well as longer delivery times from the carriers.
This also means that some items are unexpectedly out of stock because the planned stock replenishments are delayed.
Due to the high order entry and incoming mails, it can sometimes take longer before you receive an answer from us.
We give priority to order handling and order related emails. Answers to technical and product related questions will take longer.
For EU customers only:
from July 1, 2021, the VAT rules in the EU have changed: previously the country of dispatch was decisive for the VAT percentage.
This has now changed: the country of destination determines the VAT percentage.
This means that you will only see the correct VAT percentage when you are logged in.
As long as the destination country is not known, the Dutch VAT percentage of 21% will be displayed.
We regularly hear from customers that they do not receive order confirmations or an answer from us by email.
This has to do with the fact that our .com email addresses are often blocked by spam filters. If you are waiting for an answer, please first check your spam folder.
Shopping carts have a limited storage time. We make a weekly backup of all shopping carts: if your shopping cart is unexpectedly empty, please contact us.
As of March 5 - 2020, Paypal has changed its Cost Refund Policy: when we (partially) refund a Paypal payment, we will deduct the initial Paypal fee as Paypal will not refund it to us either.
Transit times and shipping costs:
Our standard shipping method for most destinations outside the European Union is with PostNL. Due to the Covid-19 pandemic, there are major delays in deliveries by PostNL.
If a fast delivery time is required, we will ship with UPS. If you prefer UPS, please mention this in the order comments.
For European destinations, we offer UPS as an alternative shipping method to GLS.
UPS shipping costs can only be calculated after we have packed the order (costs are based on package weight and dimensions)
Should the UPS shipping costs exceed the PostNL / GLS costs calculated by our system, we will send you a payment request for the difference.
Excl. Tax: €42.55 Incl. Tax: €51.49
Excl. Tax: €268.70 Incl. Tax: €325.13
Excl. Tax: €795.00 Incl. Tax: €961.95
Excl. Tax: €140.85 Incl. Tax: €170.43